What is the KOYO SME Intelligence Platform?
The platform helps businesses identify, enrich, qualify and prioritise relevant commercial prospects. Clients receive secure portal access, company and decision-maker intelligence, AI scoring, recommended next actions and the reporting included within their chosen plan.
How long does implementation take?
Most Starter and Growth implementations are completed within 5–10 working days once the required information, approvals and system access have been received. More complex integrations or bespoke data requirements may take longer. A clear implementation plan is agreed before work begins.
What is an enriched prospect record?
An enriched prospect record is a business account that has been researched and enhanced with relevant information such as company details, sector, website, location, decision-maker data, available contact information, qualification signals and AI-generated priority scoring.
Are the prospects guaranteed to become customers?
No. KOYO identifies and prioritises relevant business opportunities, but we cannot guarantee that a prospect will respond, book a meeting or purchase. Sales outcomes depend on factors including the client’s offer, pricing, timing, outreach quality, response speed and sales process.
What is the difference between an enriched prospect and a warm lead?
An enriched prospect matches agreed targeting and qualification criteria and includes available company and decision-maker intelligence. A warm lead has taken a positive action, such as replying with interest, requesting information or agreeing to a meeting. Warm leads are only created where outreach and engagement take place.
What is included in the implementation fee?
The implementation fee covers discovery, Ideal Customer Profile definition, targeting rules, workspace configuration, data fields, qualification logic, AI scoring setup, user access, testing, onboarding and any standard integration included within the selected package.
Do I need to change my existing CRM or software?
Not necessarily. Starter clients can use the KOYO portal and export approved records. Growth and Custom clients may connect supported systems such as Monday.com, selected CRMs, spreadsheets or internal workflows where included in the agreed scope.
What ongoing support is included?
Starter includes email support and monthly account review. Growth includes priority email support, weekly reporting and more frequent optimisation. Custom support levels, reporting frequency and service commitments are defined in the proposal or order form.
Can I upgrade my package or buy additional data credits?
Yes. Clients can upgrade their monthly plan, increase data volumes or purchase additional data credits where available. Any extra costs are confirmed before additional intelligence is generated or released.
Which businesses is the SME platform suitable for?
The platform is suitable for B2B businesses that need a more structured and consistent way to identify relevant companies and decision-makers. Typical users include construction, facilities management, professional services, property, energy, insurance, compliance, technology and other commercial service providers.
Is automated outreach included?
Automated outreach is not included in the core intelligence subscription unless expressly stated. Email sequences, follow-up automation, reply classification, warm-lead routing and calendar workflows are available as separately scoped add-ons.
How is business contact data handled?
KOYO applies documented controls for source tracking, access permissions, data minimisation, suppression records and retention. Clients remain responsible for ensuring that their use of supplied intelligence and any outreach activity complies with applicable laws, platform terms and their own internal policies.
